We get a lot of questions from you lovely foxes.
To help us help you we have put the most common questions we receive below. If you can’t find the answer to that question burning a whole in your brain, please visit our contact page.
Question How Long Till My Order Ships?
AnswerWe will send your purchase immediately upon its completion. Each product is made to order, so it can take up to five days for your goods to ship. But to be frank with you, it’s normally more like two days.
Question My Shirt Came With A Strain/Dark Spot?
AnswerIt very well might have! But no worries, this is just a solution applied during the printing process. That pesky “stain” will come out on the first wash, making your shirt softer and more durable.
Question What Shipping Methods Are Available?
AnswerWithin the United States, we ship USPS First-Class Mail which takes about 3-5 business days and offers tracking. Flat-rate shipping is available and varies based on quantity and type of product, starting at $5 for single clothing items. FedEx Ground orders are more expensive to ship but get expedited during production. We also offer USPS Priority Mail which costs a bit more but takes about 1-3 business days and also offers tracking.
Question Is Buying Online Safe?
AnswerOur website has an SSL certification with 256-bit AES encryption, so all payment information is sent securely using encryption. This means you won’t be seeing any shady purchases on that card of yours.
Question What Payment Methods Are Accepted?
AnswerWe accept all major credit cards through or secure payment gateway, Simplify Commerce by MasterCard. We also accept wheat pennies and partially used gift cards. Not Really, (but that would be pretty cool).
Question Do You Ship Internationally?
AnswerWe do! For international orders we ship FedEx International Economy which takes about 2-5 business days worldwide; 2-3 to Canada and Mexico and does offers tracking.
Question How Do I Track My Order?
AnswerTo track your products creation, just enter the order number we emailed you as well as your email address here. To track your package during shipping, use directions provided by the carrier you chose during checkout.
Question How Can I Cancel Or Change My Order?
AnswerIf for whatever reason you need to change or cancel an order, please contact us immediately. We will get back to you as soon as we can, and will be sure to address any concerns.
Question Can I Return my Product?
AnswerYou can return or exchange any unworn, unwashed or defective merchandise by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit.
Question Do I need an account to place an order?
AnswerYou don’t need an account, but it does make it easier if you place any future orders, and it also lets you save your wish list! We made it easy to get a head start with your account by using your favorite social media account.